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2. POLICY: AIMS AND OBJECTVES OF SOCIAL WELFARE
 2.1.1 Making a needy / helpless person capable of helping himself/herself by creating for him/her an insight in his/her problems with a view of the individual becoming a healthy unit of society.
2.1.2 The capacity, capability and the resources of the client must be taken in account.  The resources must be used creatively and to supplement this with any resources which the Welfare Department might be able to provide; and through the spirit of co-operation work towards overcoming the problem.

2.2 GUIDELINES OF PROPER DISTRIBUTION AND CHANNELING OF ZAKAH

2.2.1 FUQARÃ:
The extremely poor, the destitute and deprived, e.g. the disabled who are unable to earn a living.

2.2.2 MASÃKIN:
The needy, though fit to earn is unable because of poverty or unemployment.  Their income is insufficient to meet their essential needs e.g. widows, orphans, abandoned wives and children.

2.2.3 AMILIN ALAYHA:
The administrators and collectors of Zakah, the establishment and maintenance for an institution for Zakah (Baytal Mãhl) with infrastructures, offices and staff.

 2.2.4 MU-ALLAFATI QULUBUHUM:
The converts i.e. those who embraced Islam (accepted The Truth) for their well-being and security when deprived of their means of subsistence because of their conversion.

 2.2.5 FIR-RIQAB:
The slaves, captives and prisoners (those in bondage) - to pay for their freedom, release and their fines.

2.2.6 AL GHÃRIMIN:
Those ligitimately in debt or financial difficulty (not debt incurred due to extravagance, wastefulness or luxury beyond their means].

2.2.7 FI SABILILLAH:
Applies to righteous work done in the Cause of Allah Almighty.  This category covers a wide spectrum e.g. the propagation and defence of Islam, education, beneficial institutions, hospitals, scholarships, the advancement of the Ummah.

2.2.8 IBNIS SABIL:
The traveller (wayfarer) in need or difficulty - to assist till he arrives at his destination.
 

2.3. ATTITUDE TOWARDS NON MUSLIMS IN SOCIAL WELFARE WORK
2.3.1 Non-interference in their beliefs and convictions.
2.3.2 All the necessary material help to overcome the immediate problem/hardship must be granted in the spirit, the universal nature and the eternal attitude in the oneness and brotherhood of all mankind.  It must be granted generously, without any prejudice whatsoever.

3. SCOPE:
3.1 Islamic welfare places the greatest emphasis on the quality of belief and the constant adherence to a life in Tawhid with a view of asserting the responsibilities and duties ordained by Allah Almighty and by the example of Muhammad (SAW) upon the individual believer, the believing family and the believing society of Muslims.

3.2 The constant efforts for sharing the essential education and the fundamental equipment for the practice of life in Al-Islam.

3.3 Concerted and persistent efforts to mobilise Muslim Public opinion for the implementation of Muslim Personal Law as a state institution for Muslims.

3.4 Any immediate material help should first consider the safeguard of the integrity and upholding the dignity of a human being The helper is obligated to spend selflessly of what Allah has bestowed, on him / her.  The needy receive what Allah ordains for them as their Divine right so that there is no “charitable” obligation by the recipient towards the donor.

3.5 The material help must involve the active involvement of the recipient to become self-productive with a view seeking his / her co-operation of becoming self-sufficient.

3.6 The quality of material help must take into consideration the entire need of the recipient’s family, structure and income so that despair can be replaced with a sense of hope and gratefulness only to Allah, The Merciful, The Beneficent.

3.7 In the effort of social welfare activity, it is imperative that the donors, the administrators, the recipients, all must be made aware of their dire responsibilities and duties and the consequence of the negligence that will have to be faced in accountability to Allah Almighty.

3.8 The rehabilitation of the recipient in the fabric and structure of his family life is of the utmost importance and the need for field work for suggesting directions.  Monitoring the co-operation of the individual and his family has to be implemented.

3.9 The social welfare officer must arrange for appropriate education programmes for the recipient families with a view of granting clarity of thought for a healthy Iman and practice of the Din of Al-Islam. This education should strengthen the fabric and structure of family life by stressing and clearly defining the responsibilities and duties of each member of the family as Divinely-ordained and in accountability to the Ever-living, All-Knowing, All-Seeing, All-Hearing, Allah Alone.

3.10 Inviting Muslim organisations in the field of social endeavour with a view to seeking co-operation in common interest with common purposes.

3.11 To seek the co-operation of various Muslim organisations with the view of
re-habilitating  Muslim prisoners and preventing Aids, the Drug problem and Alcoholism.

3.12 The production of appropriate publications with the specific aim of enlightening people with the proper understanding of |slam.  An example would be Muslim family structure and personal law.  Another would be duties and reponsibilities of husband and wife in marriage, procedure for reconciliation, principles of inheritance, drawing up a will, etc.
 

4. METHODOLOGY OF OPERATION
4.1 Documentation of cases
4.2 Drawing up of documents pertaining to specific problems.
4.3 Investigation of cases.  This will involve the acquisition of transport for the field worker.
4.4 A panel of directors must be appointed to handle extreme cases for counselling.
4.5 A Judiciary must also be appointed to handle all cases that would require arbitration, fasakh, talaq etc.
4.6 Documentation of cases for submission involving Shariah decisions.
4.7 Tariff of fees for counselling.

5. STAFF
Minimum staff required to make the welfare department effective within its resources would be:-
5.1 Intake Clerk - fills in the general questionaire and sees to filing of cases.
5.2 Welfare Officer - A qualified person who would be able to asses the cases, summarise the cases and present it to the panel for their deliberation and decision.
5.3 Field Worker - A person who would investigate all outside cases.
5.4 Judiciary / Board of Arbitrators - A panel of experts who will meet at least once a month or whenever necessary to deal with all cases referred to it by the Welfare Officer.